Guides · Support
Support
Where to ask, and what to send so we can answer at once.
Channels
| Channel | Use it for |
|---|---|
| Dashboard: Help → Support | Questions about your integration, orders and account. Open a ticket, follow it and reply in one place. |
| Email: hello@norba.io | Anything, if you cannot sign in to the dashboard. |
| Status: booking.norba.io/status | Whether the API and the airlines are answering right now. |
What to include
- The
environment: sandbox or production. - The
order_idorsearch_id, when there is one. - The time of the call, in UTC (Coordinated Universal Time).
- The
X-Request-Idresponse header of the call.
What never to send
Card numbers and API key secrets. We never ask for them, by ticket, email or phone. Rotate a key that was shared by mistake.
Security reports
Report a vulnerability as described on the security page.