Legal

Terms of Service

Effective date: 1 May 2026

1. Acceptance

By accessing or using the Norba API or website, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.

2. Description of service

Norba provides an NDC aggregation API that normalises multi-airline responses into a single canonical schema. The service is provided "as is" during the beta period.

3. Accounts and API keys

  • You are responsible for keeping your API keys confidential.
  • You must not share keys with unauthorised parties.
  • We reserve the right to revoke keys that violate these terms.

4. Acceptable use

You must not:
  • Use the API to send abusive, fraudulent, or unlawful requests to airlines.
  • Attempt to reverse-engineer, scrape, or otherwise extract airline data in violation of carrier agreements.
  • Resell or white-label API access without a written agreement with Norba.
  • Interfere with the availability or integrity of the service.

5. Billing and payment

Usage-based fees are described on the Pricing page. Fees are calculated monthly and invoiced in arrears. Disputed charges must be raised within 30 days of the invoice date at hello@norba.io.

6. Service levels and availability

We target high availability but make no uptime guarantees during the beta period. Planned maintenance will be communicated in advance where possible. We are not liable for losses resulting from API downtime or airline-side failures.

7. Intellectual property

The Norba API, documentation, and canonical schema are our intellectual property. These terms do not grant you any ownership rights. You retain ownership of your application code.

8. Disclaimer of warranties

The service is provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, Norba's total liability for any claim arising from use of the service is limited to the fees you paid in the 30 days preceding the event giving rise to the claim.

10. Termination

Either party may terminate access at any time. Upon termination, your API keys will be revoked and outstanding fees will become due.

11. Governing law

These terms are governed by the laws of Spain, without regard to conflict-of-law principles.

12. Changes to these terms

We may update these terms. Material changes will be notified by email at least 14 days before taking effect. Continued use constitutes acceptance of the revised terms.

13. Contact

Questions about these terms: hello@norba.io.