Airline Integrations

Norba handles all airline negotiations on your behalf — from commercial agreements to technical certification to go-live. You never need to speak with an airline directly. Here's what happens behind the scenes for each new carrier:

1. Commercial agreement — a bilateral distribution contract between Norba and the airline. Norba negotiates terms, service levels, and pricing on behalf of all agencies on the platform.
2. Technical certification — Norba's team runs the airline's scenario list against their sandbox: round-trip shopping, multi-pax, infants, ancillary sell, seat sell, change, cancel, refund, schedule change. This is done once and every agency benefits.
3. Go-live — production credentials are issued to Norba. The airline is activated on the platform and available to all our customers immediately — no per-agency certification required.

American Airlines is currently live in production, implementing the full NDCConnector interface (11 operations: AirShopping, OfferPrice, ServiceList, SeatAvailability, OrderCreate, OrderRetrieve, OrderChange, OrderCancel, OrderReShop, OrderQuote, OrderCommit).

NDC Capabilities Matrix

Per-airline implementation status for each NDC operation. Green = fully implemented, amber = partial, red = not yet implemented.

1 airline · 11 operations — green = live, amber = partial, red = stub.

*Operation legend

Airlines we are actively integrating. Each carrier below is NDC-certified on the IATA ARM Index Registry and goes through Norba's certification pipeline before being activated on the platform.

Source: IATA ARM Index Registry · Airlines marked expired in the registry are excluded. Timelines are estimates and subject to change based on airline readiness.